Privacy Policy
At BARA CARE, we respect your privacy.
Our Commitment to Privacy: BARA CARE PTY LTD respects the privacy, dignity, and confidentiality of all participants, families, staff, contractors, and stakeholders. We are committed to protecting personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.
“Personal information” means information that identifies you or could reasonably identify you.
“Sensitive information” includes health, disability, support needs, and care-related information.
What personal information we collect: We may collect the following types of personal information from you:
Name
Address
Phone number
Fax Number
Information about the goods or services you have ordered
Information from enquiries you have made
Communications between us
Sensitive Information We Collect:
As an NDIS provider, we may also collect "sensitive information", including:
Health and medical information
Disability and functional support needs
Behaviour support and clinical information
Incident, risk, and safety-related records
Care plans and service delivery notes
Sensitive information is collected only where necessary to provide safe, appropriate, and compliant supports and service
How we collect your personal information:
We collect personal and sensitive information in a variety of ways, including:
When you contact us in person, by phone, email, or online
When you access or use our website
When services are provided to you
When information is provided by authorised representatives, support coordinators, plan managers, or health professionals (with consent or lawful authority)
Why We Collect and Use Information:
We collect and use personal and sensitive information to:
Deliver NDIS and related support services
Develop and review care plans and supports
Meet legal, contractual, and regulatory obligations
Ensure participant safety and wellbeing
Manage incidents, complaints, and risks
Communicate with you about services and support options
Improve our services and quality systems
We only use information for purposes directly related to service delivery and compliance.
Use of your personal information: We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.
Disclosure of your personal information overseas: We will notify you if disclosing your personal information to recipients in other countries was required.
Security of your personal information: We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
Access to your personal information: You can access and update your personal information by contacting us on admin@baracare.com.au. We may charge a reasonable administration fee for this access.
Complaints about privacy: If you have any complaints about our privacy practices, please feel free to send in details of your complaints to admin@baracare.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to this Policy: Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.
WebSite:
When you visit our website: When you come on to our website we may collect certain information such as browser type, operating system, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites: Our site may have links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites
